DISCLAIMER

Once an order is placed the item(s) are shipped within 48 hrs. If you have placed a pre-order, please refer to your original order confirmation email for shipping details.  Please note that your shipping and billing information is required to match in order for us to successfully process your order.
For security purposes, in the event an order is placed with different billing and shipping addresses we reserve the right to automatically cancel your order and issue a full refund to you within 24 hrs. If you have any special requests, please do not hesitate to contact info@mwinda.co as we are more than happy to try our best to accommodate you.

LOCAL TAXES/CUSTOMS DUTY

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. Duties and taxes on international shipments will be billed automatically to the recipient.

TRANSIT TIMES

MWINDA displays the transit times quoted by the shipping carrier companies of your choice (EMIRATES POST EXPRESS). It reflects the average duration of transit - it may be faster or considerably longer. Please note, MWINDA is not responsible for delays caused by the carrier and/or customs.

RETURN POLICY

You are entitled to an exchange or refund for regular price merchandise within 5 days of receiving the item.  All sale items are

FINAL SALE.

Please note that the product must be returned unused, in the original packaging & including all tags. Requests for returns (refunds or exchanges) after 5 days from confirmation of your order being shipped will not be considered. In case of exchange or refund neither the original shipping cost nor the return shipping cost will be repaid.

HOW TO RETURN YOUR ORDER

Please email info@mwinda.co to notify us regarding your exchange/refund.

You must return your items to the address below within 5 days from the day you receive your package. Please write your order # on the outside of the package and mark the package RETURN TO SENDER. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.

PLEASE SEND ALL RETURNS TO:

MWINDA
United Arab Emirates
Investment Park, Green community west,
Villa 4105
Dubai

REFUNDS, PROCESSING & ADDITIONAL INFO

Refunds will be processed within approximately 1 to 3 business days after we receive your return.

MWINDA recommends sending return parcels with tracking as we are not liable if your return is not received at our address. If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, MWINDA will not be held accountable for any losses.

If you are unclear, email: info@mwinda.co for assistance.